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Accessing Video on Demand: A study of disability and streaming television


My name is Dr Mike Kent and I am a researcher at Curtin University. Along with Dr Katie Ellis we are conducting research to look at how accessible the different video on demand sites in Australia are for people with disabilities.

This is an email asking you to participate in a brief (15 question) online survey. This relatively new way of accessing television through the internet is a rapidly growing part of the media environment. We are very keen to get the perspectives of people with different disabilities on how accessible the different services offered are. 

It helps us to know your answers even if you do not use these services.

With subscription sites like Netflix and Foxtel on Demand rapidly growing in popularity and use, if this is the future of television, as some have predicted, then we want to make sure that is able to be accessed by everyone regardless of any disability or impairment that they may have. Your experience and opinion is very valuable to this project, and we hope that you are able to take the ten minutes to complete the survey.

There is a link to the survey at the bottom of this message. If you are happy to participate then please read the information sheet below and then click though to the survey. Please note that you must be 18 years or older to participate in the survey.

Thanks very much for your help,

Mike and Katie



Accessing Video on Demand: A study of disability and streaming television - Information Sheet

If you have any trouble understanding what you are agreeing to if you take part in this survey please ask someone you trust to help explain it to you.

Curtin University invites you to participate in a brief survey that is seeking to gather information about the use of Video on Demand sites by people with disabilities. The survey consists of 15 questions and should take less than ten minutes to complete.

Participation in this survey is completely voluntary. They survey is completely anonymous and any data that could potentially identify you as an individual will not be published. The final question (number 15) in the survey gives you the option to provide a contact email address if you would be interested in participating in a follow-up focus group or interview. This question is not a part of the formal study and giving this information is entirely voluntary. If you do choose to provide this contact information it in no way obligates you to participate in any further research.

The results of this study will provide information to see how accessible these services currently are and provide information on how they could potentially be improved. If you have any questions or would like further information please contact Dr Mike Kent at Curtin University at or 08 9266 2220.

This research is being funded by the Australian Communications Consumer Action Network (ACCAN).

The survey is being conducted using the Survey Monkey platform. If you wish to find any further information about this you can find out more about their privacy policy here:

And their security statement here:

This study has been approved by the Curtin University Human Research Ethics Committee (Approval Number HR 199/2015). The Committee is comprised of members of the public, academics, lawyers, doctors and pastoral carers. If needed, verification of approval can be obtained either by writing to the Curtin University Human Research Ethics Committee C/- Office of Research and Development, Curtin University of Technology, GPO Box U1987, Perth WA 6845 or by telephoning 08 9266 9223 or by emailing

If you decide to participate please read the important information about your consent to participate in this study at the top of the survey.

This is the link to the survey:


Dr Mike Kent
PhD Murd., Grad. Cert. Edu. (Adult & Tertiary) Murd., BA (Hons) Murd., BA W.Aust.

Senior Lecturer, Department of Internet Studies
School of Media, Culture and Creative Arts

Curtin University

GPO Box U1987 Perth,


Tel | +61 8 9266 2220
Fax | +61 8 9266 3152
Mob| +61 412 442 808

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